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Ask before you activate monitoring
Questions about routes, dates, billing, or whether MachuPing fits your trip? Send a note and include the date or route you are trying to monitor.
Before you pay
Ask about route choice, backup dates, party size, or whether monitoring makes sense for your trip.
Billing or checkout
Send the email you used for your account and what happened during checkout.
Important limits
MachuPing sends availability notifications only. We do not sell, reserve, or guarantee Machu Picchu tickets.