Alert and account support
Contact MachuPing for setup, activation, dashboard, notification, monitoring payment, or no-alert refund questions. Include the account email and a concise description, but never send passwords or full card details.
CONTACT
MachuPing alert and account support
Contact us about an alert, account, activation, or monitoring payment. Admission orders, changes, access, and visit questions belong with the official TuBoleto portal.
Ticket support belongs to the seller
the official TuBoleto portal handles admission orders, confirmation, changes, official refunds, visit rules, and accessibility arrangements. MachuPing cannot view or alter those orders.
Report a content correction
Send the page URL, the sentence that appears wrong, and the first-party source that conflicts with it. A dated official source is more useful than a detached screenshot or search snippet.
Help us find the alert
For MachuPing setup, activation, email, dashboard, payment, or no-alert refund support, include the account email, attraction name, selected dates, and a concise description of what happened. Add a timestamp and screenshot only when they clarify the issue. Never send a password, full payment-card number, passport, official ticket QR code, or another visitor’s identity document.
Use the right support owner
MachuPing can investigate the monitoring service and its fee. Admission orders, ticket changes, visitor categories, access arrangements, arrival rules, and official refunds belong with the official TuBoleto portal. A monitoring alert is not visible inside the attraction’s order system, and this support team cannot amend or confirm an official booking.