Important note about screenshots
The images below are recreated example screenshots to illustrate what the issue typically looks like (so we can explain fixes clearly). The official portal UI may differ.
Issue 1: “I’m not seeing any dates” (calendar not loading)
Fast fixes
- Open a private/incognito window and try again.
- Disable browser extensions (ad blockers, privacy tools) for the ticket domain.
- Clear site data (cookies + cache) for the ticket domain and reload.
- Try another browser (Safari vs Chrome vs Firefox).
- Try another device (mobile data can sometimes load when Wi-Fi/desktop fails).
What to check next
If the calendar loads but shows no selectable dates:
- You might be on the wrong product.
- Inventory for your year/date might not be released.
- The date range might simply be sold out.
Issue 2: “No availability” (every time slot is sold out)
What this usually means
This is usually real sell-out, not a bug.
What to do
- Switch circuits (for example 2A to 2B) while keeping the same date.
- Try earlier/later time slots.
- Try nearby dates.
- Monitor for inventory reappearing.
Issue 3: Checkout errors / payment not completing
Common causes
- Bank blocks the transaction.
- 3DS verification fails.
- Session timeout (you spent too long between selecting the slot and paying).
- VPN/proxy/extension interference.
Fast fixes
- Retry quickly in a fresh private/incognito session.
- Try a different card.
- Disable VPN and extensions.
- If 3DS fails, call your bank and ask them to allow the transaction.
Official references (use these to validate the “correct” flow)
If you are unsure which portal is official, start from a government reference page and follow official links.